My SteriPEN isn't working, can I get it repaired or warranted?

We want to ensure that you have a working SteriPEN. Our dedicated customer service team is happy to work with you to troubleshoot, diagnose, and if need be, warranty your Steripen. Our goal is to make sure that you have a safe and clean water solution for your travels and adventures:

  1. Please check this troubleshooting guide fir first guidance on occuring issues.
  2. Otherwise, please fill in the contact form and a customer service team member will reach out to you.



If you are traveling please provide as much detailed information as possible when you fill out the form and include where you are traveling and if you will have access to a stable address. This will help us speed up the process.